Cancellation Policy
1. Information about your right of cancellation
(1) As a consumer, you have the following right of cancellation.
Right of cancellation instruction
Right of cancellation
You have the right to cancel this contract within fourteen days without giving reasons.
The cancellation period is fourteen days from the day of taking possession of the goods by you or by a third party designated by you, who is not the carrier (or from the day of taking possession of the last item in the event of a contract for several items ordered as part of a single order and delivered separately).
In the event of a contract for the delivery of goods in several partial shipments or units, the cancellation period is fourteen days from the day of taking possession of the last partial shipment or the last item by you or by a third party designated by you, who is not the carrier.
To exercise your right of cancellation, you must notify us at the following address
CYBEX Retail GmbH c/o
Century Logistics HQ
Saxham Business Park
Little Saxham
Bury St. Edmunds
Suffolk
IP28 6RX
by way of a clear statement (such as a letter sent by post, fax or e-mail) of your decision to cancel this contract. You may use the cancellation form below, which is, however, not mandatory.
For compliance with the cancellation period, it will be sufficient to send the notification of exercising the right of cancellation prior to the end of the cancellation period.
Consequences of cancellation
If you cancel this contract, we will have to reimburse you for all payments received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the most inexpensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your cancellation of this contract. Unless expressly agreed otherwise with you, we will use the same means of payment that you used for the original transaction for any such refund; in no event will you be charged for any refund.
We may refuse a refund until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without undue delay and in any event not later than within fourteen days from the day you have notified us of the cancellation of this contract:
CYBEX Retail GmbH c/o
Century Logistics HQ
Saxham Business Park
Little Saxham
Bury St. Edmunds
Suffolk
IP28 6RX
The deadline is considered observed if you dispatch the goods prior to the end of the fourteen-day period.
If the returned goods are shipped within the United Kingdom, the costs of returning the goods will be borne by us. In all other events, the direct costs of returning the goods will have to be borne by you. View our table of costs for reference. You are also free to use a courier picked by you to return the goods. If you want to pick the courier, please let us know. You will be liable for the costs of returning the goods when you pick the courier.
You will only be liable for any loss of value of the goods if such loss of value is due to handling of the goods which is not necessary for testing the nature, properties and functioning of the goods.
End of the cancellation instruction
2. Exclusion of the right of cancellation:
Your right of cancellation does not exist for the following contracts, unless the parties have agreed otherwise:
- contracts for the supply of goods which are not prefabricated and the production of which is governed by an individual selection or determination by the consumer or which are clearly tailored to the consumer’s individual needs;
- contracts for the delivery of sealed goods that are not suitable for return on grounds of health protection or hygiene if their seal has been removed after delivery.
If you want to cancel the contract, please fill out this form and return it to:
CYBEX Retail GmbH c/o
Century Logistics HQ
Saxham Business Park
Little Saxham
Bury St Edmunds
Suffolk
IP28 6RX
E-mail: service.uk@cybex-online.com
I/We (*) hereby give notice that I/We (*) cancel my/our (*)contract of sale of the following goods (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in case of communication on paper)
Date
(*) delete as applicable