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The pictures of products and the measurements on this website are for indication purpose only. Products may vary and we reserve the right to make product changes.
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Is this the right seat for my car?
Before buying the child car seat, always check whether it can be properly installed in your vehicle. We recommend a test installation at a qualified retailer. Always follow the recommendations of the vehicle manufacturer regarding the installation of child car seats.
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- What kind of clothing should my child wear when seated in the car seat?
Thick clothing prevents the harness/vehicle belt or impact shield from lying tight against the body of the child. Only a correctly adjusted restraint system can offer maximum protection. For this reason, your child should wear everyday clothing. Thick clothing such as winter jackets and clothing with hoods (e.g. hoodies) as well as hats should be avoided where possible. Once your child has been positioned in the car seat, he/she can be covered with an extra blanket for warmth.
- Can I use the car seat even when the side airbag is activated?
Yes, the side airbag can remain activated when using the car seat.
- How should the headrest be adjusted?
Only a headrest adjusted to the optimum height will give your child the best possible protection and comfort. The height can be adjusted in various positions. The headrest must be adjusted so there is no more than 2 cm between the child's shoulders and the bottom of the headrest.
- Can I use the car seat on lateral facing vehicle seats?
It is not permissible to use the car seat on lateral facing vehicle seats.
- Can I use the car seat on rear-facing vehicle benches (e.g. in vans or minibuses)?
Yes. You can use this car seat on rear-facing vehicle benches as long as the vehicle bench is approved for use by adults and has a 3-point vehicle belt. The headrest of the vehicle bench should not be removed when the car seat is mounted.
- Can I use this car seat on a flight?
No, this car seat is not approved for use on an airplane.
- Do high-back booster seats perform better than booster seats?
When compared to booster seats, high-back booster seats considerably reduce the risk of injury. Booster seats do not provide proper protection from side-impacts. A high-back booster seat is equipped with side protection which protects the child from injury in the case of a side-impact collision. Moreover, the high-back booster seats include a shoulder belt routing which can be adjusted to the height of the child, further improving their traveling safety.
- Is it normal that the car seat's backrest is flexible and has a bit of room to wriggle?
Yes, the backrest is flexible. Therefore the backrest can adapt perfectly to any vehicle seat. In the event of an accident, the backrest moves slightly forward with your child, and is therefore able to secure the whole body early on.
- Is it ok to keep using a car seat after an accident?
We at CYBEX strongly recommend that you replace a car seat after any kind of accident. This is because tiny hairline cracks, which may not be visible to the naked eye, can appear in the plastic parts of a car seat after an accident. These cracks can pose an increased risk to safety.
- My car seat is faulty, how can I get it repaired?
Please refer to the retailer where you bought your CYBEX car seat. They will deal with the matter on your behalf.
- Where can I get replacement parts for my product?
You can order replacement parts from a specialist retailer near you. To find a store near you, simply go to the store locator on our website: https://cybex-online.com/en-en/retailer
- What should I bear in mind when installing the car seat in my vehicle?
Before purchasing the car seat it is important to check if it is approved to be used in your vehicle. We advise going to www.cybex-online.com and checking the 'More Info' section on the product page to find out whether the car seat is compatible with your vehicle. The compatibility can also be checked with the typelist that can be found attached to your car seat. Please do not use any part of this car seat on its own or in combination with boosters, backrests or headrests from other manufacturers or from different CYBEX product series. The car seat can be used only on vehicle seats which are equipped with an automatic 3-point vehicle belt. For the proper protection of your child, it is essential to use and install the car seat according to the instructions given in the user guide. The user guide can be found attached to the car seat, or it can be downloaded from www.cybex-online.com.
- Is it okay to install this car seat on the passenger seat?
We generally recommend using the car seat on one of the back seats of the vehicle. Statistically, installing the car seat on the passenger seat poses a higher risk of injury for your child. However, in exceptional cases the car seat may be used on the passenger seat as well. Please note the following: if the car is equipped with an airbag, put the passenger seat as far back as possible. Please ensure that the upper belt point of the 3-point vehicle belt always stays behind the belt routing of the car seat, so that the belt runs backwards and not forwards.
- The ISOFIX System is impossible or very difficult to release from the ISOFIX anchorage points in the vehicle. What can I do?
Sometimes the ISOFIX System may be difficult to release from the anchorage points. Please increase the distance between the car seat and the vehicle seat by releasing the ISOFIX using the adjuster and pulling the car seat away from the vehicle seat. By following these steps, you will release any tension from the System which should help with the de-installation.
- Is it possible to use a car seat with ISOFIX System in a vehicle without ISOFIX anchorage points?
While this CYBEX car seat is equipped with an ISOFIX System, it can also be installed in vehicles without ISOFIX anchorage points. In this event the ISOFIX System can be stored in the booster at the base of the car seat. The child and the car seat can then both be secured using only the 3-point vehicle belt.