Customers may return items free of charge by simply requesting a return label.
You can do this by going to our return processing page and taking the following steps:
Provide your email address, order number, and zip code of the billing address.
1. Validate that this is the correct order and click on "Return items".
2. Select the articles to be returned and enter the reason for the return. (Note that a return area and a return reason must be specified in this step)
3. After making the selection, click on “Continue”.
4. Review the return items and click on "Continue".
5. A pop-up with return information will be shown, after reading carefully, click on "Generate Label".
6. You will receive the corresponding number of return labels that are necessary for returning the selected items.
7. You can print out the return labels directly from the website. You will also receive this by email and can print out the labels at a later date.
8.Pack the items in their original packaging and seal them securely.
Notes:
- Please attach a separate return label to each box being returned.
- Please bring the package(s) to the delivery point of the shipping service provider within 7 days of submitting the return request.
- You will be notified by email when the return is registered in the warehouse. The reimbursement of the purchase price can take up to 7 days after receipt of the return in the warehouse.
- In the event of a complaint within the warranty period, please contact customer service.
Important! The returned items must be in their original condition. The products must only have been used to the extent that is necessary for their inspection, in the same way, that products in a physical retail store can be reasonably inspected prior to purchase. We cannot resell any returned items showing signs of wear. In this respect, we reserve the right to deny claims for compensation.
You can prevent damage during transit by carefully packaging the goods.
If possible, we kindly ask that you use the original packaging. This will ensure that the package is wrapped safely and is also more environmentally friendly.
