IMPORTANT SAFETY RECALL NOTICE

Dear Valued CYBEX Consumer:

CYBEX designs, engineers and tests its products with safety as its number one priority.  When CYBEX believes that a recall is warranted, it voluntarily takes steps to do so. Based on a robust commitment to safety and continuous product improvement, CYBEX has decided to recall select Aton G and Aton G Swivel infant car seats manufactured between February 20, 2023 and May 10, 2024.    

CYBEX and Columbus Trading-Partners USA Inc., the U.S. distributor for CYBEX (collectively “CYBEX”), have determined that a defect which relates to product safety exists in certain Aton G and Aton G Swivel child restraint systems and associated travel systems manufactured between February 20, 2023 and May 10, 2024, and sold in the US market. CYBEX is initiating a voluntary recall of these seats to inform you of the issue and to advise you of the product improvement kit being made available to correct the issue.

Issue:

CYBEX has identified that certain actions can allow the harness anchor pin to dislodge on Aton G infant car seats made before May 10th, 2024, when the seat is not in use. If the seat is slid or scraped over a sharp edge (like a table or countertop) or possibly the edge of the Aton G Swivel Base, the harness anchorage hooks can bend.  This bending can cause the harness anchor pin to dislodge when the seat is not in use.

Key Points:

• When a child is secured in the harness, the anchor pin cannot come loose. 
• If the anchor hooks are bent, the harness strap can detach when not in use. 
• Caregivers will notice any harness detachment when securing a child and checking harness tightness. 
• If the harness anchor pin is missing, the harness will detach from the seat at the hip anchor.  In the event of a vehicle crash, the detached harness would not properly restrain the occupant, increasing the occupant’s risk of injury.

Affected Models:

Date of Manufacture:

The affected infant car seats have model numbers listed in the table above and were manufactured between February 20, 2023 and May 10, 2024. The model number and date of manufacture are printed on a label on the bottom of the seat. 

Remedy:

Cybex will provide all owners of affected Aton G and Aton G Swivel CRS manufactured between  February 20, 2023 and May 10, 2024, with a free remedy kit on or about April 4, 2025. This kit includes a device that locks the harness and the harness anchor pin in place, even if the harness anchor retention hooks are bent, along with instructions on how to install the device. 

While waiting for the remedy kit, caregivers can continue to use the Aton G and Aton G Swivel infant car seats if they follow these steps: 

• Before each use, check the harness anchor retention hooks for any damage.
• If any hooks are bent away from the harness anchor pin, do not use the seat and contact Cybex immediately for assistance. 

Owners should not return the infant car seat to retailers. For any additional questions about the recall, please contact CYBEX Customer Service at 1-877-242-5676 or visit: https://www.cybex-online.com/en/us/safety-notices-recalls-us.html. For owners and purchasers who incurred costs for remedies for installing the remedy kit prior to April 4, 2025, please contact CYBEX customer service at 1-877-242-5676. Please consult your product’s Warranty for additional information. If your infant car seat has not been registered, it can be registered at https://register.cybex-online.com.

If you believe that CYBEX has failed or is unable to remedy the defect without charge within a reasonable time, you may contact the following: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590, call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or visit http://www.NHTSA.gov.

CYBEX designs, engineers, and tests its products with safety as our number one priority.  We place great importance on your trust in us, and we apologize for any inconvenience or concern this matter has caused for you and your family.