Service & FAQ

Credit Card

PayPal

Klarna overtime

Klarna Pay now

Apple Pay

Invoice

Pre Payment

 

1. Payment by Credit Card

When paying by credit card, the charge is made when the goods are shipped. We accept American Express, VISA, and MasterCard.

 

2. Payment by PayPal

You need a PayPal account to pay with the PayPal online payment service. If you choose this payment method, you will be redirected to PayPal for payment. The debit takes place when the goods are dispatched.

 

3. Payment by Klarna overtime

Klarna installment purchase is a payment method of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. With Klarna installment purchase, you undertake to pay in the specified installments. To do this, you submit a one-time loan application online and receive a decision straight away. You will then receive an invoice directly from Klarna every month.

 

4. Payment by Klarna Pay now

Klarna Pay now is a payment method offered by Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. In case of payment via Klarna Pay now, you will be redirected during the ordering process directly to Klarna were you can perform the payment. The security mechanisms of your bank are used. After successful payment you will receive your invoice directly from Klarna.

 

5. Payment by Apple Pay

Apple Pay is a payment method offered by Apple Inc. To use Apple Pay, you must have activated the Apple Pay function (e.g. on your iPhone), identify yourself with your access data and confirm the payment order. The debit takes place when the goods are dispatched.

 

6. Payment by Invoice

When paying on account, you have to pay the invoice amount within 14 days of receipt of the goods without any deduction. If we do not receive your payment on time, you may be in default of payment. (only for orders and delivery within Germany)

 

7. Pre Payment

If you pay in advance, we will inform you of our bank details after you have placed your order. Please transfer the amount to this account within a maximum of 7 days. The goods are only dispatched after receipt of the payment. (only available in Germany and Austria)

You can cancel your order within the cooling off period, which is 30 minutes from placing the order, simply by going to your order history and clicking on the order you want to cancel. For guest orders please click here or contact customer service.

We charge you a shipping fee for each order. You can find these fees in the shipping cost chart for your delivery country.
Delivery with DHL and DPD usually takes 2–3 business days. 

You will receive an email when your goods have left our facility. If you still have not received your goods a week after receipt of the shipping confirmation email, please contact our Customer Service Department using our Contact Form or the Service Hotline. 

Regular return delivery is generally free of charge; please go to your order history and click on Return Item. For guest orders you can return your order here or contact our Customer Service Department and request a return label.

Using the tracking number provided with the emailed shipping confirmation, you can track the shipment 24 hours after dispatch at www.dhl.de, www.dpd.com or at your Account.

Unfortunately, due to automated processing, it is not possible to subsequently add additional items to your order or to change the delivery address.

Unfortunately, we do not currently offer any exchange service.

You have the option of returning items to us within the statutory cancellation period and the right of return granted by CYBEX after requesting a return label from our Customer Service Department. After receiving and inspecting the returned goods, their value will be credited to you.

You are welcome to order new items from the selection of products in our CYBEX Online Shop. 

Whoever chooses to purchase a product from CYBEX should rightly expect our superb CYBEX quality. Nevertheless, should your delivery not meet your expectations or be defective, please contact our Customer Service Department.

Naturally, you can claim defective goods with us within the scope of your statutory warranty claims. Please also read our Terms and Conditions. Please note that this only applies to goods purchased at the CYBEX Online Shop.

For questions regarding customer complaints or any other matter, our Customer Service Department will gladly assist and advise you – as you should always expect from CYBEX.

Please send the defective item together with a brief explanation for the return, your order number and your bank account information to the following address:

CYBEX Online Shop

Dornierstraße 9

49090 Osnabrück

GERMANY

Customers may return items free of charge simply by going to your order history and click on Return Item. For guest orders you can return your order here or contact our Customer Service Department and request a return label.

Important! The returned items must be in their original condition. The products must only have been used to the extent that is necessary for their inspection, in the same way that products in a physical retail store can be reasonably inspected prior to purchase. We cannot resell any returned items showing signs of wear. In this respect, we reserve the right to assert claims for compensation.

You can prevent damage during transit by carefully packaging the goods. Simply use the original packaging – this is also more environmentally friendly.

When we receive the returned item in the warehouse, we will check it to ensure that the return is eligible for a refund. If the item is in the original condition, you will receive the full refund for your purchase. This will be done within 7 business days, using the same payment method that you used to pay for your purchase.

First, please check if you are actually registered as a customer at the CYBEX Online Shop or if you are merely a guest customer or newsletter subscriber. 

Should there also be no message in your spam folder, please contact our Customer Service Department using the Contact Form or the Service Hotline.

Please apply directly to our job postings on the careers page of our website.