Customer Service Agent / Assistant Fan Engagement France (m/f/d)
Czech Republic / Prague (EMEA)
Do you want to play a part in building and expanding an exciting brand across the world?
Looking for a new challenge in a fast growing, international and young company?
With its fresh approach, CYBEX designs products for parents who value quality and culture while pushing the boundaries that often separate safety, design and function. In a short period of time the company has grown into a globally renowned brand recognised for iconic design, innovative technology, superior safety features and thoughtful functionality.
We constantly look for open minded, creative and passionate people to join our teams. We are based in Germany and have offices worldwide.
Areas of responsibilities
- Ensure a first-class customer service experience following our global Fan Engagement strategy
- Deal and engage directly with end-consumers via social media and other channels (e.g. phone, email)
- Provide answers to end-consumer inquiries on the entire product portfolio for all brands
- Achieve the highest-possible end-consumer satisfaction
Profile of qualification
- Successfully completed studies in Business Administration studies or a Commercial education
- Knowledge of customer service principles and practices
- Good understanding of social media channels
- Native French with English (C1)
- Customer service orientation and an understanding of lifestyle and design
We offer a dynamic and international working environment, flat hierarchies, fascinating challenges and great personal responsibilities.
Are you ready to push boundaries, inspire and most important, be yourself?
Bring a smile and become part of the CYBEX family.
Apply today! We are looking forward to your application!
Contakt: CYBEX GmbH | Human Resources | Tel: +49 (0) 921 78511 357