Customer Service Agent / Assistant Fan Engagement UK/France/Spain (m/f/d)
Czech Republic / Prague (EMEA)
Do you want to play a part in building and expanding an exciting brand across the world?
With its fresh approach, CYBEX designs products for parents who value quality and culture while pushing the boundaries that often separate safety, design and function. In a short period of time the company has grown into a globally renowned brand recognised for iconic design, innovative technology, superior safety features and thoughtful functionality.
We constantly look for open minded, creative and passionate people to join our teams. We are based in Germany and have offices worldwide.
Come and be part of our world full of innovation and design inspired by art, music and fashion.
Areas of responsibilities
- Ensure a first class customer service following our global Fan Engagement strategy
- Deal and engage directly with end-consumers via social media and other channels (e.g. phone, email)
- Provide answers to end-consumer inquiries on the entire product protfolio for all brands
- Respond promptly to end-consumer inquiries, handle and solve complaints and give product advice
- Direct inquiries and unresolved issues to the specialized department and collect the relevant information to answer the end-consumer inquiry
- Communicate and coordinate with internal departments and international distributors
- Provide feedback to improve Q&A databank on the homepage
- Achieve the highest-possible end-consumer satisfaction
Profile of qualification
- Successfully completed studies in Business Administration studies or a Commercial education
- Knowledge of customer service principles and practices
- Good understanding of social media channels
- Excellent MS Office knowledge
- French or Spanish (C1/C2) with English
- Ability to reply technical or complex questions in simple language
- Ability to select and if necessary escalate cases/requests
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Customer service orientation and a understanding for lifestyle and design
We offer a dynamic and international working environment, flat hierarchies, fascinating challenges and great personal responsibilities.
Are you ready to push boundaries, inspire and most important, be yourself?
Bring a smile and become part of the CYBEX family.
Apply today! We are looking forward to your application!
Contact: CYBEX GmbH / Human Resources:+49 (0) 921 78511 9905