Customer Service Agent / Assistant Fan Engagement France (m/f/d)

CYBEX

Czech Republic / Prague (EMEA)

Do you want to play a part in building and expanding an exciting brand across the world?

Looking for a new challenge in a fast growing, international and young company?

With its fresh approach, CYBEX designs products for parents who value quality and culture while pushing the boundaries that often separate safety, design and function. In a short period of time the company has grown into a globally renowned brand recognised for iconic design, innovative technology, superior safety features and thoughtful functionality.

We constantly look for open minded, creative and passionate people to join our teams. We are based in Germany and have offices worldwide.

Areas of responsibilities

  • Ensure a first class customer service following our global Fan Engagement strategy
  • Deal and engage directly with end-consumers via social media and other channels (e.g. phone, email)
  • Provide answers to end-consumer inquiries on the entire product protfolio for all brands
  • Respond promptly to end-consumer inquiries, handle and solve complaints and give product advice
  • Direct inquiries and unresolved issues to the specialized department and collect the relevant information to answer the end-consumer inquiry
  • Communicate and coordinate with internal departments and international distributors
  • Provide feedback to improve Q&A databank on the homepage
  • Achieve the highest-possible end-consumer satisfaction

Profile of qualification

  • Successfully completed studies in Business Administration studies or a Commercial education
  • Knowledge of customer service principles and practices
  • Good understanding of social media channels
  • Excellent MS Office knowledge
  • French (C1/C2) with English
  • Ability to reply technical or complex questions in simple language
  • Ability to select and if necessary escalate cases/requests
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Customer service orientation and a understanding for lifestyle and design
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