Can I use this car seat on a flight?
No, this car seat is not approved for use on an airplane.
Is it ok to keep using a car seat after an accident?
We at CYBEX strongly recommend that you replace a car seat after any kind of accident. This is because tiny hairline cracks, which may not be visible to the naked eye, can appear in the plastic parts of a car seat after an accident. These cracks can pose an increased risk to safety.
My car seat is faulty, how can I get it repaired?
Please refer to the retailer where you bought your CYBEX car seat. They will deal with the matter on your behalf.
Where can I get replacement parts for my product?
You can order replacement parts from a specialist retailer near you. To find a store near you, simply go to the Store Locator on the CYBEX Website.
When should I remove the newborn inlay?
The newborn inlay has to be removed when your infant reaches a height of 61 cm (corresponding to approximately 3 months). This ensures that your growing baby has enough space in the car seat.
How do I correctly secure my child in the seat?
Please observe the instructions in the User Guide. Adjust the child car seat to the size of your child and make sure that he or she is properly strapped in to ensure maximum safety.
My child keeps trying to wriggle out of the harness system. What can I do about this?
As a general rule, you can secure your child in the safest possible way if you follow these instructions: The impact shield should be positioned so it fits snug against the body without causing discomfort. The impact shield can also be adjusted in depth for a comfortable fit on the majority of models. You can tell that the impact shield is in the correct position if it is fully aligned with your child's body. Thick clothing prevents the harness/vehicle belt or impact shield from fitting tight to the body. Only a correctly adjusted restraint system can offer maximum protection. For this reason, your child should wear thin, close-fitting clothing. Thick clothing such as winter jackets and clothing with hoods (hoodies, teddy suits, etc.) as well as hats should be avoided. Once your child has been positioned in the seat, he or she can be covered with a blanket for warmth.
When am I allowed to use the Sirona's forward-facing position?
Once the child exceeds 15 months of age and has reached a minimum size of 76 cm you are allowed to use the forward-facing position of your Sirona car seat. This is not a must. We rather recommend transporting children in the Sirona's rear-facing position for as long as possible. The car seat allows rear-facing travel up to a height of 105 cm (approx. 4 years).
Can I wash the newborn inlay and cover in the washing machine?
The newborn inlay is not washable. Only the seat cover is washable. We recommend using a delicate wash cycle and a maximum temperature of 30 degrees Celsius. Detailed instructions can also be found in the User Guide.
How can I clean my car seat?
Car seats can be cleaned using a vacuum cleaner or damp cloth. Sand or other dirt beneath the cover can also be removed in this way. To clean the plastic parts of the car seat wipe them with a cloth using a mild detergent and warm water. (Warning: Please do not use chemical detergents or bleaching agents under any circumstances.) Please note that a car seat should never be dismantled for cleaning. Please always refer to your car seat’s User Guide when carrying out care and maintenance on your car seat. Generally the seat covers are machine washable at a maximum temperature of 30˚C on a delicate cycle. If you wash them at a higher temperature, the cover fabric might lose its color or shrink. Please wash the cover separately and never dry it by machine or in direct sunlight. (Warning: Only the cover of the car seat can be machine washed. The car seat itself is not machine washable.) Should you wish to clean a car seat more thoroughly than recommended above, you will have to have it cleaned professionally. Please ask the retailer who sold you the car seat to refer you to a professional service.